For warranty service or defective products
If you purchased a PUR product from another source,
call PUR customer service at:

1-800-787-5463 (1-800-PUR-LINE)

If you purchased a PUR product from this website,

Have questions or need help selecting the right filter?
Call PUR Internet Customer Service at:

1-406-889-5288

If you did not purchase your filter from this site and want to return it, please contact the site, dealer or store from which you purchased the filter for return policy and authorization.

If you purchased your filter from this site and need return information, please read our Return Policy page.

Customer Service Hours
Mon-Fri 8:00 am - 6:00 pm
(Mountain Time)

Sat & Sun - Your message will be returned promptly the next business day!

(If you leave a message during business hours, we will return calls promptly.)

Holidays:  Messages will be returned as soon as possible on the next business day.

Please note there will be a 24-48 hour processing time, and then your product will be shipped as selected.
NOTE: We do not guarantee any shipping arrival times or dates. Your order will be sent as selected, but there is no guarantee for date of arrival (Next day air does not mean you will receive your order tomorrow. It means your order will be shipped via "next day air" after processing.) Please call us if you need assistance.

Payment

For quickest delivery we accept Visa, MasterCard, Discover and American Express credit cards.  Shipment for orders paid by check will be delayed until check clears, typically within 7-10 days.

Telephone Numbers Customer Service: (406) 889-5288 To fax your order: (316) 777-9430

Internet Ordering Orders taken 24 hours a day  SECURE SERVER ORDERING We accept all credit cards orders on our secure servers. Contact us via e-mail at: info@about-pur-water-filters.com

Company Address PUR Water Filters PO Box 84 Mulvane, KS 67110